Gerhard Potgieter

Kudos to Spur Steak Ranch Canal Walk aka Mexico Spur for having the worst service I’ve seen in the restaurant industry till date. Me and my fiancee and her one bridesmaid set out to Canal Walk yesterday to chill, have something to eat and do some shopping.

So we decided to go to the Spur as we all were having a crave for a nice spur burger. Upon arrival we were asked to take a seat outside the Spur to wait a while, I thought ah well probably busy. After waiting for about 10 minutes a waiter took us to a table, gave us our menus and told us he would be with us shortly. So we waited and waited and waited and after about 15 minutes he came and took our drink orders. By this time I was getting quite hungry as it was just past 13:00 and I haven’t eaten a single thing the whole day.

After waiting another 15 minutes I had to remind Ricky (Our waiter) to bring us the drinks. So he said yes its on its way, after saying that I saw how he only then placed our order. So after waiting another 10 minutes or so I called Ricky again to hear where our drinks are and to place our order aswell. By this time I was starving and craving a nice double burger, but just to be told that sorry they can’t serve any burgers anymore cause they have ran out of stock. This just took us over the wall and by not having received our drinks and not having burgers we decided we just gonna go.

I would have understand If the place was busy, but there was allot of tables open in the restaurant, and not even once did a manager come and ask us if things where okay. So I did the reasonable thing and laid a complaint at Hello Peter. The Spur Steak Ranch head office replied swiftly, and while I was busy typing this entry I got a call back from Mexico Spur.

Thanks for calling me back, but damn I could hardly hear him as his phone was breaking up the whole time. After a second call he got better signal and we talked things out. He gave a explanation about a delivery truck breaking down and not planning well enough for the long weekend, and offered us a free bottle of wine at out next visit. Well thanks for all the opologies and wine offer, but your service sux big time and you wont see me at your spur ever again as you have terrible service.

So after this bad experience we set out to the nearest restaurant we could find, and this was Dodge City Diner. We were served by a trainee, and I must say he did a great job. I ordered a nice V12 Burger with 2 big patties, and it was very tasty. Just too bad we dont have a Dodge restaurant in the northern suburbs, otherwise I would gladly eat with them from now on.

Thanks Mexico Spur for waisting my time, and thanks Dodge City Diner for your nice tasty burgers and showing me there is allot of other nice places out there.